How can we help?

Thanks for visiting cross today. the links below will quickly direct you to the information you're looking for. Take a look, and if you need further assistance you may email a customer service team member at customerserive@cross.com

  • Order status

    Get instant access and up-to-the-minute information on your order.

    Check status
  • Warranty claim status

    Your cross fine writing instrument is in good hands. Get a real-time update on your warranty claim submission.

    Check status

Cross lifetime warranty

To uphold the trust of our customers, cross offers an industry-leading lifetime mechanical warranty. All cross writing instruments are unquestionably guaranteed against mechanical failure, regardless of age. Any writing instrument requiring service under this warranty will be replaced at no charge. Please use the link below for quick access to additional product information.
  • Lifetime warranty

    We offer an industry-leading Lifetime Mechanical Warranty that sets us apart from other brands.

    Read more
  • Product support

    Get the most out of your writing experience with trouble-shooting tips and product information.

    Read more
  • Warranty claim

    Ready to file a warranty claim? We have simplified the process.

    File a claim
  • Refill finder tool

    Not sure which ink refill you need for your cross pen? Our helpful online tool will lead you directly to the right options. Try it with the link below.

    Learn more
  • Store locator

    If you're looking to shop for cross writing collections and accessories in a store near you, we can help you find the closest location fast.

    Find a store
  • Column

    To purchase quality cross products outside of the united states, please contact one of our global regional offices using the link below.

    View distributors

Do you have questions?

We are here to help.

Check out the most common questions our customers asked.

Still have questions? Get in touch

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